Effective Date: [August 13, 2025 15:30]
We are committed to delivering high-quality custom product. Due to the unique nature of custom-made products, our return and refund policy is as follows:
Custom-Made Products
- Non-Quality Issues: Once confirmed and in production, custom products cannot be returned or exchanged.
- Quality Issues: If the product has significant manufacturing defects (not caused by incorrect customer-provided details), you must contact us within 7 days of receipt to request a return or exchange.
Standard Products (Non-Custom)
- You may request a return or exchange within 7 days of receipt if the product is unused, unworn, and in its original packaging.
- Return shipping costs are borne by the customer (except for quality issues).
Return Process
- Contact our customer service via [deeretime@163.com] with your order number and a description of the issue.
- Our team will confirm and provide the return address.
- Once the returned item is received and inspected, we will process your refund or exchange within 7 business days.
Non-Returnable Items
- Items returned beyond the allowed time frame
- Worn, used, or damaged items caused by the customer
- Products with issues caused by incorrect size, engraving, or design details provided by the customer
Note:
We reserve the right to update these policies at any time, and any changes will take effect immediately upon posting on this Website.